Last Updated: January 2025
Important: Please read this Refund Policy carefully before making a purchase. By purchasing products from FitPro Training, you agree to the terms outlined in this policy.
At FitPro Training, we stand behind the quality of our products and are committed to your satisfaction. We want you to be completely happy with your purchase. If you're not satisfied, we offer a comprehensive refund policy to ensure your peace of mind.
We offer a 30-day money-back guarantee on eligible products purchased directly from www.rarefitness.com. If you are not satisfied with your purchase, you may return the product within 30 days of delivery for a full refund.
To initiate a return, please follow these steps:
Email us at [email protected] or call +1 (813) 534-8803 within 30 days of receiving your product. Please include:
Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and return shipping instructions within 2 business days.
Pack the product securely in its original packaging with all accessories, manuals, and documentation. Include the RAN on the outside of the package. Ship the product to the address provided by our customer service team.
Once we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Due to the nature of digital products, our 12-Week Personal Training Program and other digital downloads are subject to a different refund policy:
You may request a full refund within 7 days of purchase if you have not accessed more than 20% of the program content.
After the 7-day period or if you have accessed more than 20% of the content, no refunds will be issued for digital products.
Shipping costs for returns depend on the reason for the return:
Original shipping charges are non-refundable unless the product is defective or we shipped the wrong item.
We do not offer direct exchanges. If you wish to exchange a product for a different size, color, or model, please return the original product for a refund and place a new order for the desired item.
If you receive a damaged or defective product:
Please inspect your order upon delivery and report any issues within 48 hours.
Many of our products come with manufacturer warranties. Warranty periods vary by product:
For warranty claims after the 30-day return period, please contact us with your proof of purchase and description of the issue.
Refunds will be processed using the original payment method. Please note:
You will receive an email confirmation once your refund has been processed.
We generally do not charge restocking fees for returns within our 30-day guarantee period. However, a restocking fee of 15% may apply in the following circumstances:
You may cancel your order before it ships at no cost. Once an order has shipped, our standard return policy applies. To cancel an order:
We are not responsible for lost or stolen packages that show as delivered according to tracking information. However, we will work with the shipping carrier to investigate the issue. We recommend:
For high-value orders, we recommend purchasing shipping insurance.
If your order does not arrive within the estimated delivery timeframe:
If you return a product that was part of a promotional offer or came with a free gift, the value of the promotional discount or free gift will be deducted from your refund.
International customers are responsible for return shipping costs and any customs fees or import duties. Refunds will be issued in USD and converted to your local currency by your financial institution.
If you refuse delivery of your order, you will be responsible for the original shipping costs plus any return shipping fees charged by the carrier. The remaining balance will be refunded.
Partial refunds may be granted in the following situations:
For all return and refund inquiries, please contact:
FitPro Training - Customer Service
278 Green Harbor
South Maybellville, NT B7A-3E0
Phone: +1 (813) 534-8803
Email: [email protected]
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your purchase of products after changes are posted constitutes acceptance of the modified policy.
If you have any questions about our Refund Policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help ensure your complete satisfaction with your FitPro Training purchase.
Important Note: This Refund Policy applies only to purchases made directly through www.rarefitness.com. Products purchased through third-party retailers are subject to those retailers' return policies.